In addition to managing day-to-day operations at NEFI, Katie bridges the gap between people and processes so that NEFI can efficiently and thoughtfully provide personalized care to all patients. Katie’s personal and professional experience has fueled her passion for helping families: She has three children who were conceived through assisted reproductive technology, and she also has held management roles in both clinic and surrogacy/egg donation agency settings. Katie earned her Bachelor’s and Master’s degrees in business, with concentration on organizational effectiveness and leadership.
Patient Relations Manager
Usually the first face patients see when they visit New England Fertility and the first voice they hear when they call our office during operating hours, Deborah welcomes everyone to the practice. For patients who are unsure about the type of appointment they need, the information they need to supply, and what to expect from their visit, Deborah helps ensure they they are informed and comfortable before they even have their first consultation. Deborah has more than two decades of managing and improving the patient experience in healthcare settings.
Sharon helps New England Fertility patients understand the costs and payment options associated with fertility treatment, and, in turn, helps make the journey less stressful. Before joining NEFI, Sharon spent 12 years at IntegraMed, where she created and grew the Customer Care department for patients needing financial programs for IVF treatment.
Speaking with patients and guiding them throughout their IVF journey is an honored experience. Their hope is my hope.”
Patient Care Coordinator
In her role as patient care coordinator, Cady-Ann wears many hats. In addition to scheduling appointments and welcoming visitors to the clinic, she helps patients navigate their health insurance benefits and authorizations, and assists with billing operations and payments. Cady-Ann has a significant background in customer service, billing, and finance in multiple industries, including fertility.
Director of Marketing
Steven brings to New England Fertility several decades of marketing experience, including 16 years as the vice president and creative director of a marketing agency in New York where he oversaw all of the agency’s healthcare clients. At NEFI, Steven handles all marketing activities and, recently, he led the clinic's rebranding. Before joining NEFI, Steven served as the marketing director of a fertility practice with offices in New York City and Connecticut. His experience also includes more 10 years of work as a print and broadcast journalist. Steven has served on the board of Westchester Business Executives and the Executive Leadership Committee for The Leukemia & Lymphoma Society's Light The Night Walk.
Seeing and hearing how happy our patients are at the end of their journey is proof that the team at NEFI does things right. It's one thing to say we do it; it's another to know we do it.”